Chase UK Outage History

Chase UK is up right now

Pingoru has recorded 53 incidents for Chase UK: 22 in the last 12 months and 9 in the last 90 days.

Source: chaseuk.statuspage.io

53incidents recorded
22last 12 months
9last 90 days
7 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct4
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Chase UK in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202639 of 720 (1%)
May 202600 of 744 (0%)
June 2026313 of 720 (2%)
July 2026410 of 744 (1%)
August 2026317 of 744 (2%)
September 202618 of 720 (1%)
October 2026417 of 592 (3%)

Incidents, newest first

Minor February 28, 2025 Trouble with some payments 5h 32m Paying money in, Sending money out

Started Feb 28, 2025, 09:25 AM UTC· resolved Feb 28, 2025, 02:57 PM UTC

  1. identified Feb 28, 2025, 09:25 AM UTC

    We're aware of an issue with some other UK banks at the moment. It means that payments to and from these banks aren't being made as normal. If you've tried to make a payment today, please don't try it again until the issue is resolved. If you notice anything wrong with your payments, please check the other bank's website for more information.

  2. identified Feb 28, 2025, 10:01 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 28, 2025, 02:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 28, 2025, 02:50 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Feb 28, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2025 Payments are slow to some banks 6h

Started Feb 03, 2025, 11:01 AM UTC· resolved Feb 03, 2025, 05:02 PM UTC

  1. identified Feb 03, 2025, 11:01 AM UTC

    We're aware of an issue with some other UK banks at the moment. It means that money is taking longer to get to other people who have accounts with them. The payment will still be processed as normal. It's just taking a little bit longer. Please don't try the payment again. You can check their website for more information.

  2. resolved Feb 03, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 7, 2025 Refund issue on 7 January 5d 19h Seeing balances and activity, Using your card

Started Jan 07, 2025, 04:10 PM UTC· resolved Jan 13, 2025, 11:50 AM UTC

  1. investigating Jan 07, 2025, 04:10 PM UTC

    We have a problem with some of our systems at the moment. It means that some card transactions will show as a credit, as well as a pending debit. This means you might have more money in your account than you should. If this has happened to you, please do not spend this money, as we may need to claim it back later. If you receive a notification about a refund, please do not make this purchase again. Your payments in and out of your accounts are unaffected. Your card will work as normal in store and online. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Jan 07, 2025, 04:15 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 07, 2025, 04:57 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jan 07, 2025, 07:38 PM UTC

    We had a problem with one of our systems between 3pm and 4pm on Tuesday 7 January. It means that some card transactions were unexpectedly refunded during this time. This means you might have more money in your account than you should. If this has happened to you, please do not spend this money, as we may need to claim it back later. You do not need to make this purchase again - the transaction will have been processed as normal for the merchant. Your card should work as expected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  5. monitoring Jan 07, 2025, 07:39 PM UTC

    We had a problem with one of our systems between 3pm and 4pm on Tuesday 7 January. It means that some card transactions were unexpectedly refunded during this time. This means you might have more money in your account than you should. If this has happened to you, please do not spend this money, as we may need to claim it back later. You do not need to make this purchase again - the transaction will have been processed as normal for the merchant. Your card should work as expected. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  6. monitoring Jan 09, 2025, 10:56 AM UTC

    We're working on the unexpected refund (reversals) some customers received for a card transaction between 3pm and 4pm on Tuesday 7 January. We have emailed you if we believe you are affected. If this has happened to you, please do not spend this money, as we will need to claim it back later. You do not need to make this purchase again - the transaction will have been processed as normal for the merchant. Everything else works as expected, and card transactions are no longer impacted.

  7. monitoring Jan 10, 2025, 10:12 AM UTC

    We're working through correcting the issue from 7 January. If you were affected, you'll receive an email update soon.

  8. monitoring Jan 10, 2025, 02:26 PM UTC

    We're working through correcting the issue from 7 January. If you were affected, please check your emails. If you received a unexpected refund on 7 January We've processed these transactions correctly. For most affected customers, your balance should now be right. You may see what looks like a new transaction today. You have not been charged twice - this is just the correction of the reversal made on 7 January.

  9. resolved Jan 13, 2025, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 3, 2025 Incoming payments 7h 43m Making regular payments

Started Jan 03, 2025, 09:09 AM UTC· resolved Jan 03, 2025, 04:52 PM UTC

  1. investigating Jan 03, 2025, 09:09 AM UTC

    We have a problem with some of our systems at the moment. It means that some salary and benefit payments are delayed this morning. Other payments in and out of your account should work as normal. We'll be in touch about what to do if this issue impacted your ability to pay Direct Debits or standing orders. Your card should work as normal. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.

  2. investigating Jan 03, 2025, 09:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 03, 2025, 01:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 03, 2025, 04:52 PM UTC

    This incident is now resolved.

Read the full incident report →

Notice November 7, 2024 Text message about account balances 3h 45m

Started Nov 07, 2024, 05:36 PM UTC· resolved Nov 07, 2024, 09:22 PM UTC

  1. investigating Nov 07, 2024, 05:36 PM UTC

    We have a problem with one of our systems at the moment. It means that a text message went out from us earlier today about account balances. If you received this message in error, please ignore it. We're sorry for any confusion this caused.

  2. resolved Nov 07, 2024, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →