Resolved after 12 minutes, affecting Main Application and Email Sending and 1 more, on October 28, 2025.
ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue. No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally. We are still investigating root cause. A postmortem will follow.
Affected components
Update timeline
- investigating Oct 28, 2025, 02:51 PM UTC
ChargeOver is down for some users. We are investigating.
- monitoring Oct 28, 2025, 02:55 PM UTC
ChargeOver is accessible again. We are investigating root cause and investigating the outage.
- resolved Oct 28, 2025, 03:04 PM UTC
ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue. No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally. We are still investigating root cause. A postmortem will follow.
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