Resolved after 8 hours 34 minutes, affecting Main Application, on August 1, 2026.
This incident has been resolved, and all services are functioning normally now. A postmortem will follow.
Affected components
Update timeline
- identified Aug 01, 2026, 06:24 AM UTC
ChargeOver is currently inaccessible. We are working on a resolution ASAP.
- monitoring Aug 01, 2026, 09:45 AM UTC
ChargeOver service has been restored. Automated invoice generation, and automated payment processing is delayed, but will catch up rapidly and will not require any manual action by merchants. Sync of data to other platforms (QuickBooks, Xero, Salesforce) will be delayed, but will catch up rapidly, and will not require any manual re-sync. More updates and a postmortem will be posted later.
- monitoring Aug 01, 2026, 09:46 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 01, 2026, 10:44 AM UTC
We are continuing to monitor for any further issues. Automated processes (creating invoices; running payments; syncing to QuickBooks/Xero/Salesforce) continue to catch up.
- resolved Aug 01, 2026, 02:58 PM UTC
This incident has been resolved, and all services are functioning normally now. A postmortem will follow.
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