ChargeOver incident
Emails failing to send with a "Invalid handle provided" error message
Resolved after 1 hour 51 minutes, affecting Email Sending, on November 11, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 11, 2025, 06:21 PM UTC
We are currently investigating this issue. Some emails are not sending, instead triggering a "Invalid handle provided" message. Payment processing and integrations are unaffected.
- identified Nov 11, 2025, 07:10 PM UTC
We have identified the problem, and are expecting a resolution within the next 30 minutes. We will provide an update here again shortly.
- monitoring Nov 11, 2025, 07:35 PM UTC
This issue should be resolved now. We are monitoring this for any further action. A postmortem will follow.
- monitoring Nov 11, 2025, 07:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 11, 2025, 08:12 PM UTC
This incident has been resolved. A postmortem will follow.
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