ChannelCRM incident

frontend01.onchannelcrm.app and Cluster 05 - database backup are down

Resolved after 1 day 13 hours, affecting Frontend servers (frontend01.onchannelcrm.app) and Backup (Cluster 05 - database backup), on September 4, 2026.

investigating Sep 05, 2026, 01:36 AM UTC

frontend01.onchannelcrm.app recovered.

Started: Sep 04, 2026, 01:55 AM UTC
Resolved: Sep 05, 2026, 03:17 PM UTC
Duration: 1d 13h
Detected by Pingoru: Sep 04, 2026, 01:55 AM UTC

Affected components

Frontend servers (frontend01.onchannelcrm.app)Backup (Cluster 05 - database backup)

Update timeline

investigating Sep 04, 2026, 01:55 AM UTC

Cluster 05 - database backup went down.
investigating Sep 04, 2026, 06:29 AM UTC

Cluster 05 - database backup recovered.
investigating Sep 04, 2026, 06:29 AM UTC

Cluster 05 - database backup went down.
investigating Sep 05, 2026, 01:30 AM UTC

frontend01.onchannelcrm.app went down.
investigating Sep 05, 2026, 01:36 AM UTC

frontend01.onchannelcrm.app recovered.
resolved Sep 05, 2026, 03:17 PM UTC

Cluster 05 - database backup recovered.

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