ChannelCRM incident

Backend Servers, frontend01.onchannelcrm.app, and 2 other services are down

Resolved after 4 hours 40 minutes, affecting Frontend servers (frontend01.onchannelcrm.app) and Frontend servers (frontend02.onchannelcrm.app) and 1 more, on October 18, 2026.

investigating Oct 18, 2026, 05:29 PM UTC

Backend Servers recovered.

Started: Oct 18, 2026, 01:07 PM UTC
Resolved: Oct 18, 2026, 05:48 PM UTC
Duration: 4h 40m
Detected by Pingoru: Oct 18, 2026, 01:07 PM UTC

Affected components

Frontend servers (frontend01.onchannelcrm.app)Frontend servers (frontend02.onchannelcrm.app)Backend Services (Backend Servers)

Update timeline

investigating Oct 18, 2026, 01:07 PM UTC

Backend Servers went down.
investigating Oct 18, 2026, 01:15 PM UTC

frontend02.onchannelcrm.app and frontend02.onchannelcrm.app went down.
investigating Oct 18, 2026, 01:34 PM UTC

frontend02.onchannelcrm.app and frontend02.onchannelcrm.app recovered.
investigating Oct 18, 2026, 02:09 PM UTC

Backend Servers recovered.
investigating Oct 18, 2026, 04:08 PM UTC

Backend Servers went down.
investigating Oct 18, 2026, 05:13 PM UTC

frontend01.onchannelcrm.app went down.
investigating Oct 18, 2026, 05:29 PM UTC

Backend Servers recovered.
resolved Oct 18, 2026, 05:48 PM UTC

frontend01.onchannelcrm.app recovered.

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