ChangeNOW incident

Temporary delays in BTC payout processing

Resolved after 4 minutes, affecting Exchange Processing and Bitcoin (BTC), on August 28, 2026.

resolved Aug 28, 2026, 05:47 AM UTC

Today from 05:30 to 05:45 UTC we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing any issues, please, let us know. We sincerely apologize for the inconvenience caused.

Started
Aug 28, 2026, 05:43 AM UTC
Resolved
Aug 28, 2026, 05:47 AM UTC
Duration
4m
Detected by Pingoru
Aug 28, 2026, 05:43 AM UTC

Affected components

Exchange ProcessingBitcoin (BTC)

Update timeline

  1. investigating Aug 28, 2026, 05:43 AM UTC

    From 05:30 UTC we are experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. As a result, there may be delays in updating statuses on the affected exchanges page. Once a new block will be created, all deposits and exchanges will be processed as usual. You can also check up-to-date information about the BTC network by following the link: https://www.blockchain.com/btc/blocks?page=1 We will provide an additional update as soon as a new block will be created.

  2. resolved Aug 28, 2026, 05:47 AM UTC

    Today from 05:30 to 05:45 UTC we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network. We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing any issues, please, let us know. We sincerely apologize for the inconvenience caused.

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