We've been experiencing issues with recognizing BNBBSC and tokens deposits

Update timeline

1. investigating Aug 20, 2026, 02:53 PM UTC

   Hello! Since 14:10 UTC, we've been experiencing issues with recognizing BNBBSC ans tokens deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours minutes.

2. identified Aug 20, 2026, 03:15 PM UTC

   Hey again! We have identified the cause of the delay in BNBBSC and tokens deposit recognition. The issue occurred due to the incorrect operation of the network node. Our technical team is already working on a fix, and we expect it to be resolved in approximately 60 minutes.

3. identified Aug 20, 2026, 04:15 PM UTC

   Hey again! We're still working on resolving the issue. We'll provide you with an update within 60 minutes.

4. resolved Aug 20, 2026, 05:01 PM UTC

   Hey! As you might remember, today, between 14:10 and 17:00 UTC, we had some issues with recognizing BNBBSC and tokens deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!