ChangeNOW incident
We are experiencing issues with TON payouts processing
Resolved after 3 hours 26 minutes, affecting Toncoin (TON), on February 19, 2026.
Hey! Just a heads-up — today, between 11:00 and 14:35 UTC, we had some delays with processing TON and TON tokens payouts and partner rewards. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
Affected components
Update timeline
- investigating Feb 19, 2026, 11:20 AM UTC
Hello! From 11:00 UTC we are experiencing issues with TON payouts and partner rewards processing. As a result, users may notice that there is no status change from "sending to you" on the exchange page. We will get back to you with an update as soon as possible.
- identified Feb 19, 2026, 12:29 PM UTC
Just a heads-up: we have identified issues with TON tokens payouts and partner rewards processing as well. Our team is already working on this issue and we will get back to you with an update as soon as possible. Apologies for the inconvenience.
- resolved Feb 19, 2026, 02:46 PM UTC
Hey! Just a heads-up — today, between 11:00 and 14:35 UTC, we had some delays with processing TON and TON tokens payouts and partner rewards. Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know. Sorry for the hassle, and thanks for your patience!
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