ChangeNOW incident
We're experiencing some issues with recognizing user deposits.
Resolved after 2 hours 16 minutes, affecting Deposits, on September 5, 2026.
Hey! As you might remember, today, between 14:26 and 16:50 UTC, we had some issues with recognizing deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
Affected components
Update timeline
- investigating Sep 05, 2026, 02:37 PM UTC
Hello! Since 14:26 UTC, we've been experiencing issues with recognizing user deposits. Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit. Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
- resolved Sep 05, 2026, 04:54 PM UTC
Hey! As you might remember, today, between 14:26 and 16:50 UTC, we had some issues with recognizing deposits. The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know. Sorry for the inconvenience, and thanks for your patience!
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