ChangeNOW incident
We are experiencing issues with ZEC payout processing
Resolved after 3 hours 51 minutes, affecting Zcash (ZEC), on September 3, 2026.
Hello! From 20:46 UTC to 01:55 UTC we were experiencing issues with ZEC payout processing. The good news — the issues have been sorted now, and all the affected payouts have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know. We sincerely apologise for the inconvenience caused.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:04 PM UTC
Hello! Today from 2:46 UTC, we are experiencing issues with ZEC payout processing. As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our tech team is on it and already working on a fix. We’ll update you as soon as we can. Thanks for hanging in there!
- resolved Sep 04, 2026, 01:55 AM UTC
Hello! From 20:46 UTC to 01:55 UTC we were experiencing issues with ZEC payout processing. The good news — the issues have been sorted now, and all the affected payouts have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know. We sincerely apologise for the inconvenience caused.
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