Resolved after 55 minutes, affecting CentralReach Platform, on January 29, 2025.
After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.
Affected components
CentralReach Platform
Update timeline
- investigating Jan 29, 2025, 07:25 PM UTC
We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.
- monitoring Jan 29, 2025, 07:45 PM UTC
The cause of the earlier disruption has been identified and resolved. We're continuing to monitor performance.
- resolved Jan 29, 2025, 08:21 PM UTC
After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.
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