INC220098 : International Transfer Service Interruption

Update timeline

1. investigating Apr 16, 2026, 07:28 PM UTC

   Please be advise that International transfer services are currently unavailable in online banking. We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET. [email protected] - 1.888.889.7878, option 2

2. investigating Apr 17, 2026, 09:24 PM UTC

   We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process. We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.

3. investigating Apr 21, 2026, 06:17 PM UTC

   We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process. We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.

4. investigating Apr 24, 2026, 12:33 AM UTC

   We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET [email protected] - 1.888.889.7878, option 2

5. investigating Apr 27, 2026, 10:43 PM UTC

   Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET. [email protected] - 1.888.889.7878, option 2

6. investigating Apr 28, 2026, 08:45 PM UTC

   Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247) The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET). [email protected] - 1.888.889.7878

7. resolved Apr 29, 2026, 01:26 PM UTC

   Please be advised that the urgent release is deployed and International Transfer is available in online banking.