Central 1 incident
INC223539 - RESOLVED - Missing Unqualified Items - June 16, 2026
Resolved after 3 hours 14 minutes, affecting Payment Services, on June 17, 2026.
We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)
Affected components
Update timeline
- investigating Jun 17, 2026, 04:20 PM UTC
Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter. We will provide the next update by 11 am PT (2 pm ET) with the latest information. Central 1 – [email protected] – 1.888.889.7878 (press 1)
- investigating Jun 17, 2026, 06:13 PM UTC
We are continuing to investigate this issue. An update will be provided by 12 pm PT (3 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)
- identified Jun 17, 2026, 07:08 PM UTC
We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible. Another update will be provided by 1:30 pm PT (4:30 pm ET). Central 1 – [email protected] – 1.888.889.7878 (press 1)
- resolved Jun 17, 2026, 07:34 PM UTC
The Unqualified clearing items for June 16 are now available on the FTP server.
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