Central 1 incident
INC221869 – Client Centre intermittent access issue
Resolved after 10 hours, affecting Central 1 Services and Payment Services, on May 19, 2026.
Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored. Central 1 will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating May 19, 2026, 02:26 AM UTC
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/). Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access. Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available. Central 1 Support - [email protected] - 1‑888‑889‑7878 (press 1)
- resolved May 19, 2026, 12:27 PM UTC
Resolved - The issue affecting access to the Client Centre (https://clients.central1.com/) has been resolved, and full service has been restored. Central 1 will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding.
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