Resolved after 1 day, affecting Digital Banking Services and Incident Alerting, on May 7, 2026.
Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST). Members were intermittently unable to log in to online banking. Members using email-based 2SV were not affected. The issue has been resolved. We are currently monitoring the situation. [email protected] - 1.888.889.7878
Affected components
Update timeline
- monitoring May 07, 2026, 08:35 PM UTC
Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST). Members were intermittently unable to log in to online banking. Members using email-based 2SV were not affected. The issue has been resolved. We are currently monitoring the situation. [email protected] - 1.888.889.7878
- resolved May 08, 2026, 08:45 PM UTC
This incident has been resolved.
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