Central 1 incident
INC213194 - Manulife Bank Visa Payments Delayed - November 13
Resolved after 3 days 23 hours, affecting Payment Services, on November 28, 2025.
Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date. Central 1 - [email protected] - 1.888.889.7878, press 1
Affected components
Update timeline
- monitoring Nov 28, 2025, 11:34 PM UTC
Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected. Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week. Central 1 – [email protected] – 1.888.889.7878, press 1
- resolved Dec 02, 2025, 11:10 PM UTC
Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date. Central 1 - [email protected] - 1.888.889.7878, press 1
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