Central 1 incident
INC213881 :: Managedirect Reports - Availability Statistics
Resolved after 21 hours 16 minutes, affecting Digital Banking Services, on December 11, 2025.
This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance. [email protected] - 1.888.889.7878, option 2
Affected components
Update timeline
- investigating Dec 11, 2025, 08:54 PM UTC
We have identified that the ManageDirect Daily Availability reports for Forge/MemberDirect were not delivered between October 20 and November 30, 2025. Our team is in the process of regenerating these reports, and this work will be completed by December 12, 2025. Thank you for your patience and understanding as we work to resolve this matter. [email protected] - 1.888.889.7878, option 2
- resolved Dec 12, 2025, 06:10 PM UTC
This incident has been resolved, and all outstanding reports were delivered overnight. if your organization is still missing any of our ManageDirect reports, please contact us for further assistance. [email protected] - 1.888.889.7878, option 2
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