Central 1 incident
INC214547 - CIBC missed this morning's AFT exchange
Resolved after 52 minutes, affecting Payment Services, on December 29, 2025.
Payments Canada has advised Central 1 that CIBC has resolved their internal issue. Central 1 has received both the CAD and USD AFT files from CIBC. The credits and debits for the CAD AFTs will be included in the CR03/ON03 files this afternoon. The USD AFT items will be included in tomorrow's (December 30, 2025) UC01 file. Central 1 - [email protected] - 1.888.889.7878, press 1
Affected components
Update timeline
- monitoring Dec 29, 2025, 03:32 PM UTC
Payments Canada advised Central 1 that CIBC experienced internal system issues this morning and failed to send AFT files in the morning exchange. Credit and Debit CAD and USD items from CIBC were not included in this morning's AFT files. The estimated recovery time is unknown. Follow-up communications will be distributed as new information becomes available from Payments Canada or once the situation is resolved. Central 1 - [email protected] - 1.888.889.7878, press 1
- resolved Dec 29, 2025, 04:25 PM UTC
Payments Canada has advised Central 1 that CIBC has resolved their internal issue. Central 1 has received both the CAD and USD AFT files from CIBC. The credits and debits for the CAD AFTs will be included in the CR03/ON03 files this afternoon. The USD AFT items will be included in tomorrow's (December 30, 2025) UC01 file. Central 1 - [email protected] - 1.888.889.7878, press 1
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