Central 1 incident
INC215126: Interac 3.4 incoming autodeposits and scheduled eTransfers outage
Resolved after 36 minutes, affecting Payment Services, on January 10, 2026.
Interac has completed its investigation and confirmed that the incident has been resolved. - All incoming autodeposits for version 3.4 using ISO 8583 have now been pushed and processed. - Recurring e‑Transfers scheduled for today have been submitted successfully by Interac. Interac and Central 1 will continue to monitor traffic and connections to ensure stability. Central 1 Support – [email protected] – 1.888.889.7878 (option 1)
Affected components
Update timeline
- investigating Jan 10, 2026, 01:04 PM UTC
Please be advised that following Interac’s database upgrade (CHG166896), an active incident is still open which is impacting two services: - Incoming autodeposits for version 3.4 using ISO 8583 (version 3.5 is not affected) - Autodeposits are currently pending in OAS with 'Processing Autodeposit' status. - All scheduled and recurring e‑Transfers scheduled for today Interac is actively working to resolve the issue. We will share further updates as soon as they become available. T 888 889 7878 Option 1 [email protected]
- resolved Jan 10, 2026, 01:40 PM UTC
Interac has completed its investigation and confirmed that the incident has been resolved. - All incoming autodeposits for version 3.4 using ISO 8583 have now been pushed and processed. - Recurring e‑Transfers scheduled for today have been submitted successfully by Interac. Interac and Central 1 will continue to monitor traffic and connections to ensure stability. Central 1 Support – [email protected] – 1.888.889.7878 (option 1)
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