Resolved after 1 hour 12 minutes, affecting Payment Services, on January 19, 2026.
The bill payment Online Tracing (OLT) application is now available. Please contact Client Support if you experience any further issues. Central 1 - [email protected] - 1.888.889.7878, press 1.
Affected components
Update timeline
- investigating Jan 19, 2026, 01:40 PM UTC
The bill payment Online Tracing (OLT) application is currently unavailable, users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application. Central 1’s technical staff is investigating. An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available Central 1 - [email protected] - 1.888.889.7878, press 1.
- investigating Jan 19, 2026, 01:42 PM UTC
We are continuing to investigate this issue.
- investigating Jan 19, 2026, 01:44 PM UTC
The bill payment Online Tracing (OLT) application is currently unavailable; users are encountering the error message “Service Temporarily Unavailable” when attempting to access the application. Central 1’s technical staff is investigating. An update will be sent out at 8 a.m. PT (11:00 am ET), or sooner if OLT becomes available Central 1 - [email protected] - 1.888.889.7878, press 1.
- resolved Jan 19, 2026, 02:53 PM UTC
The bill payment Online Tracing (OLT) application is now available. Please contact Client Support if you experience any further issues. Central 1 - [email protected] - 1.888.889.7878, press 1.
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