Central 1 incident
INC216794 :: MemberDirect Integrated Services Monthly Reports - Unique Logins
Resolved on February 11, 2026, affecting Digital Banking Services.
The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs. [email protected] - 1.888.889.7878, option 2
Affected components
Update timeline
- resolved Feb 11, 2026, 04:03 PM UTC
The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs. [email protected] - 1.888.889.7878, option 2
Your product runs on more than Central 1
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services