Central 1 incident

INC228802 - AIBC Report Balance is blank

Resolved after 3 hours 6 minutes, affecting Payment Services, on September 25, 2026.

resolved Sep 25, 2026, 11:16 PM UTC

Central 1 has resolved the issue and regenerated all the reports. Central 1 - [email protected] - 1.888.889.7878, press 1

Started
Sep 25, 2026, 08:10 PM UTC
Resolved
Sep 25, 2026, 11:16 PM UTC
Duration
3h 6m
Detected by Pingoru
Sep 25, 2026, 08:10 PM UTC

Affected components

Payment Services

Update timeline

  1. investigating Sep 25, 2026, 08:10 PM UTC

    Central 1 has identified a discrepancy with the net activity and the ending balance for the daily AIBC banking reports for September 25, 2026. While this matter is being investigated, the correct balances are displayed in the CDJ and USDJ reports. Central 1 will provide an update by 2:30 p.m. PT (5:30 p.m. ET) or sooner if the incident is resolved. Central 1 - [email protected] - 1.888.889.7878, press 1

  2. resolved Sep 25, 2026, 11:16 PM UTC

    Central 1 has resolved the issue and regenerated all the reports. Central 1 - [email protected] - 1.888.889.7878, press 1

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