Resolved after 26 minutes, affecting Sync Engine, on November 15, 2024.
We have rolled back a feature that we believe caused the slowdown and added extra capacity to compensate for the slowdown. Sync completion rates have returned to normal levels and any slowdown or queueing should be resolved in the next 30 minutes.
Affected components
Update timeline
- investigating Nov 15, 2024, 04:06 AM UTC
Syncs are completing at slower than usual rates and we are investigating the issue
- identified Nov 15, 2024, 04:16 AM UTC
We have identified stuck sync workers and we are replacing these containers with new capacity
- monitoring Nov 15, 2024, 04:24 AM UTC
We have rolled back a feature that we believe caused the slowdown and added extra capacity to compensate for the slowdown. Sync completion rates have returned to normal levels and any slowdown or queueing should be resolved in the next 30 minutes.
- resolved Nov 15, 2024, 04:33 AM UTC
This incident has been resolved.
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