Resolved after 35 minutes, affecting Census Sync Management UI and Sync Engine, on January 7, 2025.
Everything is now 100% operational. The problem came from an upgrade of our infrastructure that inadvertently removed services. We are planning now to make sure this dependency problem won't be at risk in future upgrades.
Affected components
Update timeline
- investigating Jan 07, 2025, 08:53 PM UTC
We are investigating the issue and will update ASAP.
- investigating Jan 07, 2025, 08:56 PM UTC
The root cause has been identified and we are working to resolve.
- identified Jan 07, 2025, 09:10 PM UTC
The Census UI is now back up. Our sync engine is in the process of coming back up.
- monitoring Jan 07, 2025, 09:18 PM UTC
All services are operational. Any queued syncs are starting up now.
- resolved Jan 07, 2025, 09:28 PM UTC
Everything is now 100% operational. The problem came from an upgrade of our infrastructure that inadvertently removed services. We are planning now to make sure this dependency problem won't be at risk in future upgrades.
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