Resolved after 31 minutes, affecting Sync Engine, on January 30, 2025.
We have rolled back the service to a previous configuration and we are monitoring our system to ensure database / warehouse connectivity returns to normal levels.
Affected components
Update timeline
- investigating Jan 30, 2025, 02:59 AM UTC
Due to a networking misconfiguration, requests originating from Census's database access service are originating from IPs that we have not previously advertised. If your database is configured to reject requests that are not from Census' IP addresses, syncs will start failing. We are investigating the root cause of the issue and it is our intent to restore service from the original IP addresses; we do not expect customers to need to reconfigure their databases at this time. More updates will be posted here.
- identified Jan 30, 2025, 03:12 AM UTC
We have identified the root cause and are applying a fix to the networking configuration.
- monitoring Jan 30, 2025, 03:24 AM UTC
We have rolled back the service to a previous configuration and we are monitoring our system to ensure database / warehouse connectivity returns to normal levels.
- resolved Jan 30, 2025, 03:31 AM UTC
This incident has been resolved.
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