Resolved after 17 hours 42 minutes, affecting Sync Engine, on April 4, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Apr 04, 2025, 10:40 PM UTC
We are currently investigating issue with some syncs failing with mismatch errors.
- monitoring Apr 04, 2025, 11:00 PM UTC
We experienced a performance issue from ~3:00-3:15pm Pacific that may have caused some syncs to fail with a message about "mismatch counts". We believe we have resolved the problem, but syncs that encountered the issue may not report an error until sometime after the fact, so errors may continue to trickle in. If you encounter this error, please attempt to rerun your sync. If a rerun does not succeed, please contact support.
- monitoring Apr 05, 2025, 01:18 AM UTC
This issue is resolved.
- monitoring Apr 05, 2025, 04:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 05, 2025, 04:23 PM UTC
This incident has been resolved.
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