Resolved after 5 hours 21 minutes, on October 27, 2026.
The CatalystOne platform is operating normally. Cloudflare has confirmed a third-party issue affecting customers whose traffic passes through firewalls that have recently received firmware upgrades, causing ERR_TIMED_OUT in the browser. The issue must be resolved in customers firewall configuration. Affected customers should contact their IT department. Details: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
Update timeline
- investigating Oct 27, 2026, 08:43 AM UTC
We are currently experiencing availability issues affecting some customers. We are investigating the situation and monitoring service availability.
- investigating Oct 27, 2026, 11:54 AM UTC
Identified The CatalystOne platform is operating normally. The issue affects users on some customer networks and appears to be related to network or security equipment on the customer side. Affected users can usually access CatalystOne via another network, such as mobile data. We recommend contacting your IT department.
- resolved Oct 27, 2026, 02:04 PM UTC
The CatalystOne platform is operating normally. Cloudflare has confirmed a third-party issue affecting customers whose traffic passes through firewalls that have recently received firmware upgrades, causing ERR_TIMED_OUT in the browser. The issue must be resolved in customers firewall configuration. Affected customers should contact their IT department. Details: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
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