CareConnect Outage History

CareConnect is up right now

Pingoru has recorded 34 incidents for CareConnect: 34 in the last 12 months and 7 in the last 90 days.

Source: status.careconnect.be

34incidents recorded
34last 12 months
7last 90 days
8 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct28%
Pingoru began tracking CareConnect in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202620 of 744 (0%)
June 202646 of 720 (1%)
July 202671 of 744 (0%)
August 202600 of 744 (0%)
September 2026110 of 720 (1%)
October 20266159 of 564 (28%)

Incidents, newest first

Major October 21, 2026 CareConnect PROD uptime v2 2m CareConnect Uptime (CareConnect Uptime)

Started Oct 21, 2026, 05:04 PM UTC· resolved Oct 21, 2026, 05:07 PM UTC

  1. identified Oct 21, 2026, 05:04 PM UTC

    An incident has been detected

  2. investigating Oct 21, 2026, 05:06 PM UTC

    The incident is being investigated

  3. resolved Oct 21, 2026, 05:07 PM UTC

    The incident has been resolved

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Minor October 20, 2026 General issues with communication to ehealth – eHealth General Issues (eHealth General Issues)

Started Oct 20, 2026, 11:22 AM UTC· resolved Oct 20, 2026, 11:22 AM UTC

  1. identified Oct 20, 2026, 11:22 AM UTC

    There are currently general problems at eHealth, caused by a recent update to their systems. As a result, CareConnect may be unable to retrieve insurability or GMD information, tariffication, Chapter IV, medication prescriptions, multi-eMedicatt certificates, or vaccine registrations, or...

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Major October 19, 2026 test message 34m Viva (Viva)

Started Oct 19, 2026, 09:53 AM UTC· resolved Oct 19, 2026, 10:28 AM UTC

  1. identified Oct 19, 2026, 09:53 AM UTC

    An incident has been detected

  2. resolved Oct 19, 2026, 10:28 AM UTC

    The incident has been resolved

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Minor October 13, 2026 eHealth: Recip-e and Therapeutic link service down 34m eHealth General Issues (eHealth General Issues)

Started Oct 13, 2026, 06:54 AM UTC· resolved Oct 13, 2026, 07:28 AM UTC

  1. identified Oct 13, 2026, 06:54 AM UTC

    https://www.status.ehealth.fgov.be/nl

  2. resolved Oct 13, 2026, 07:28 AM UTC

    Resolved by eHealth

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Major October 8, 2026 High amount of Viva errors detected 5m Viva (Viva)

Started Oct 08, 2026, 06:38 AM UTC· resolved Oct 08, 2026, 06:43 AM UTC

  1. identified Oct 08, 2026, 06:38 AM UTC

    An incident has been detected

  2. resolved Oct 08, 2026, 06:43 AM UTC

    The incident has been resolved

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Major September 30, 2026 Important: CareConnect Must Be Updated! 6d 23h CareConnect General Issues (CareConnect General Issues)

Started Sep 30, 2026, 02:01 PM UTC· resolved Oct 07, 2026, 01:45 PM UTC

  1. identified Sep 30, 2026, 02:01 PM UTC

    Please ensure CareConnect is updated to the latest version by end of week. From Sunday 04/10 onwards, only the current version will be supported for login. If your installation is outdated, you'll be prompted to update automatically when you restart the application.

  2. resolved Oct 07, 2026, 01:45 PM UTC

    *

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Major July 16, 2026 Status Page: CareConnect Tarification Uptime 43s CareConnect Tarification Uptime (CareConnect Tarification Uptime)

Started Jul 16, 2026, 09:51 AM UTC· resolved Jul 16, 2026, 09:52 AM UTC

  1. investigating Jul 16, 2026, 09:51 AM UTC

    The incident is being investigated

  2. resolved Jul 16, 2026, 09:52 AM UTC

    The incident has been resolved

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Major July 16, 2026 Network Issues 9m CareConnect General Issues (CareConnect General Issues)

Started Jul 16, 2026, 09:47 AM UTC· resolved Jul 16, 2026, 09:56 AM UTC

  1. investigating Jul 16, 2026, 09:47 AM UTC

    An issue has been detected with a component on our network. This is being investigated. A solution will be put in place as soon as possible.

  2. resolved Jul 16, 2026, 09:56 AM UTC

    The defective component has been isolated and replaced. All services are up.

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Major July 16, 2026 CareConnect GP 6.5 deployment check failed 2m CareConnect Uptime (CareConnect Uptime)

Started Jul 16, 2026, 09:44 AM UTC· resolved Jul 16, 2026, 09:47 AM UTC

  1. identified Jul 16, 2026, 09:44 AM UTC

    An incident has been detected

  2. resolved Jul 16, 2026, 09:47 AM UTC

    The incident has been resolved

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Minor June 15, 2026 Issues with CareConnect Tarification 4h 40m CareConnect Tarification General Issues (CareConnect Tarification General Issues)

Started Jun 15, 2026, 08:25 AM UTC· resolved Jun 15, 2026, 01:05 PM UTC

  1. investigating Jun 15, 2026, 08:25 AM UTC

    Issues with making attestations for patients. We are working on a solution. Retry later.

  2. resolved Jun 15, 2026, 01:05 PM UTC

    Issue resolved around 13:26

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Major June 11, 2026 CareConnect GP 6.5 status page check failed 1h 12m CareConnect Uptime (CareConnect Uptime)

Started Jun 11, 2026, 11:56 AM UTC· resolved Jun 11, 2026, 01:09 PM UTC

  1. identified Jun 11, 2026, 11:56 AM UTC

    An incident has been detected

  2. investigating Jun 11, 2026, 12:01 PM UTC

    The incident is being investigated

  3. resolved Jun 11, 2026, 01:09 PM UTC

    The incident has been resolved

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Minor April 30, 2026 Infrastructure problems 22m CareConnect General Issues (CareConnect General Issues)

Started Apr 30, 2026, 07:54 AM UTC· resolved Apr 30, 2026, 08:16 AM UTC

  1. identified Apr 30, 2026, 07:54 AM UTC

    We're experiencing general cloud infrastructure problems reducing our service availability. We're investigating the issue.

  2. resolved Apr 30, 2026, 08:16 AM UTC

    Problems have stopped occurring.

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Minor March 9, 2026 EXTERNAL: Issues with the CareConnect AI assistant 35m CareConnect General Issues (CareConnect General Issues)

Started Mar 09, 2026, 09:17 AM UTC· resolved Mar 09, 2026, 09:53 AM UTC

  1. investigating Mar 09, 2026, 09:17 AM UTC

    There are currently general issues with generating medical notes via the CareConnect AI Assistant. These problems are caused by disruptions in external services that our system relies on.

  2. resolved Mar 09, 2026, 09:53 AM UTC

    Issues are resolved around 10:50 AM A technical adjustment was implemented to ensure the AI assistant can generate notes again. As a temporary side effect, the quality of the generated notes may be lower than usual. Once the external issues are resolved, this temporary adjustment...

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Minor February 26, 2026 PROD: Issue with generating notes via the CareConnect AI Assistant 3h 7m CareConnect General Issues (CareConnect General Issues)

Started Feb 26, 2026, 12:06 PM UTC· resolved Feb 26, 2026, 03:13 PM UTC

  1. investigating Feb 26, 2026, 12:06 PM UTC

    You may experience issues when generating notes via the CareConnect AI Assistant. We are doing everything possible to resolve the problem as quickly as possible.

  2. resolved Feb 26, 2026, 03:13 PM UTC

    Issues resolved around 4PM.

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Minor February 26, 2026 PROD: Vaccinations cannot be sent to Vitalink (Vaccinnet2026) 3h 41m eHealth General Issues (eHealth General Issues)

Started Feb 26, 2026, 09:44 AM UTC· resolved Feb 26, 2026, 01:25 PM UTC

  1. investigating Feb 26, 2026, 09:44 AM UTC

    Vaccinations cannot be sent to Vitalink (Vaccinnet2026) due to issues created by eHealth. We are looking into this further. Please try again later.

  2. resolved Feb 26, 2026, 01:25 PM UTC

    Issue resolved around 2 PM.

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Major January 13, 2026 Sam2 and Chapter4 possible not reachable 1h 6m eHealth General Issues (eHealth General Issues)

Started Jan 13, 2026, 07:31 AM UTC· resolved Jan 13, 2026, 08:37 AM UTC

  1. identified Jan 13, 2026, 07:31 AM UTC

    Due to an error on the side of eHealth Sam2 for prescribing medication and Chapter 4 for demanding agreements are possible not reachable. Check status of the incident here: <a title="https://status.ehealth.fgov.be/fr/incidents/2026/01/13/66858/issues%20with%20dics%20and%...

  2. resolved Jan 13, 2026, 08:37 AM UTC

    issues were resolved from 8:45

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Major January 5, 2026 EXTERNAL: Vaccinnet production environment - downtime 06/01 between 8:00 and 12:00 19h 5m eHealth General Issues (eHealth General Issues)

Started Jan 05, 2026, 07:01 PM UTC· resolved Jan 06, 2026, 02:07 PM UTC

  1. investigating Jan 05, 2026, 07:01 PM UTC

    Vaccinnet will be down on Tuesday 06/01 between 8:00 and 12:00. Vaccines should be registered at a later time. More information: https://www.status.ehealth.fgov.be/nl/intervention/zB-WJ5sBZxxKtBuwiPsM

  2. resolved Jan 06, 2026, 02:07 PM UTC

    Vaccinet toegang was terug mogelijk om 12h

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Minor January 5, 2026 High load on tarification product 54m CareConnect Tarification Performance (CareConnect Tarification Performance)

Started Jan 05, 2026, 10:00 AM UTC· resolved Jan 05, 2026, 10:54 AM UTC

  1. investigating Jan 05, 2026, 10:00 AM UTC

    We are currently investigating the root cause of the issue.

  2. resolved Jan 05, 2026, 10:54 AM UTC

    Performance has stabalized to the normal baseline.

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Minor December 16, 2025 CareConnect is experiencing issues communicating with MyCareNet 48m eHealth General Issues (eHealth General Issues)

Started Dec 16, 2025, 10:00 AM UTC· resolved Dec 16, 2025, 10:48 AM UTC

  1. identified Dec 16, 2025, 10:00 AM UTC

    CareConnect is experiencing issues communicating with MyCareNet MemberData

  2. investigating Dec 16, 2025, 10:40 AM UTC

    MyCareNet has confirmed the issue, and a fix is foreseen during lunch time. CareConnect is also experiencing issues retrieving therapeutic links from RSW in the same timeframe.

  3. resolved Dec 16, 2025, 10:48 AM UTC

    Status is back to normal

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Minor December 11, 2025 External issue: problems retrieving documents using RSB as hub 7h 18m eHealth General Issues (eHealth General Issues)

Started Dec 11, 2025, 11:01 AM UTC· resolved Dec 11, 2025, 06:20 PM UTC

  1. investigating Dec 11, 2025, 11:01 AM UTC

    Solution temporaire : roue dentée > Hub et Coffrefort > sélectionner Réseau de santé Wallon > Sauvegarder.

  2. resolved Dec 11, 2025, 06:20 PM UTC

    Is fixed by RSB 11/12 around 16h

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Minor December 8, 2025 EXTERNAL: Issues creating and sending certificates of incapacity for work via Mult-eMediatt 2d 7h eHealth General Issues (eHealth General Issues)

Started Dec 08, 2025, 06:35 AM UTC· resolved Dec 10, 2025, 02:19 PM UTC

  1. investigating Dec 08, 2025, 06:35 AM UTC

    General practitioners cannot create or send certificates of incapacity of work. This issue will be solved through an intervention next Tuesday. End users can temporarily fall back on the paper version. Status of issue can be followed up here: <a href="https://www.status.ehealth.fgov.be/nl/...

  2. resolved Dec 10, 2025, 02:19 PM UTC

    The issue has been resolved on the eHealth side.

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Minor November 25, 2025 EXTERNAL: Issues with eHealth 2h 19m eHealth General Issues (eHealth General Issues)

Started Nov 25, 2025, 09:28 AM UTC· resolved Nov 25, 2025, 11:47 AM UTC

  1. investigating Nov 25, 2025, 09:28 AM UTC

    Info: https://www.status.ehealth.fgov.be/nl/incidents/2025/11/25/61476/Impact%20on%20multiple%20fluxes

  2. investigating Nov 25, 2025, 09:50 AM UTC

    The problem seemed to be resolved for a moment, but it has reappeared. eHealth is investigating this further.

  3. investigating Nov 25, 2025, 10:12 AM UTC

    The problem seemed to be resolved for a moment, but it has reappeared. eHealth is investigating this further.

  4. resolved Nov 25, 2025, 11:47 AM UTC

    Resolved around 11am

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Minor November 24, 2025 EXTERNAL: Issues with eHealth - memberdata 59m eHealth General Issues (eHealth General Issues)

Started Nov 24, 2025, 09:00 AM UTC· resolved Nov 24, 2025, 10:00 AM UTC

  1. identified Nov 24, 2025, 09:00 AM UTC

    eHealth is currently having issues on Memberdata. Errors on insurability are possible Incident can be followed up here: https://www.status.ehealth.fgov.be/nl

  2. resolved Nov 24, 2025, 10:00 AM UTC

    The issue was resolved around 10:10 AM: https://www.status.ehealth.fgov.be/nl/incidents/2025/11/24/61118/Errors%20on%20Memberdata

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Minor November 21, 2025 Errors on services - MyCarenet, WalCarenet, IrisCarenet 1h 8m eHealth General Issues (eHealth General Issues)

Started Nov 21, 2025, 01:29 PM UTC· resolved Nov 21, 2025, 02:37 PM UTC

  1. identified Nov 21, 2025, 01:29 PM UTC

    We're experiencing problems due to 3rd party problems: errors on services - MyCarenet, WalCarenet, IrisCarenet. See: https://www.status.ehealth.fgov.be/nl/incidents/2025/11/21/60132/Errors%20on%20services%20-%20MyCarenet,%20WalCarenet,%20IrisCarenet

  2. resolved Nov 21, 2025, 02:37 PM UTC

    Issue has been resolved.

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Minor November 5, 2025 CareConnect is experiencing problems while communicating with Hubs 58m eHealth General Issues (eHealth General Issues)

Started Nov 05, 2025, 09:17 AM UTC· resolved Nov 05, 2025, 10:15 AM UTC

  1. identified Nov 05, 2025, 09:17 AM UTC

    Timeouts and errors while communicating with RSW, Abrumet, Cozo or KUleuven.

  2. resolved Nov 05, 2025, 10:15 AM UTC

    https://www.status.ehealth.fgov.be/nl/incidents/2025/11/05/58814/Issues%20with%20CoZo

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