CareConnect incident
CareConnect is experiencing issues communicating with MyCareNet
Minor Vendor's status page →
Resolved after 48 minutes, affecting eHealth General Issues (eHealth General Issues), on December 16, 2025.
MyCareNet has confirmed the issue, and a fix is foreseen during lunch time. CareConnect is also experiencing issues retrieving therapeutic links from RSW in the same timeframe.
Affected components
eHealth General Issues (eHealth General Issues)
Update timeline
- identified Dec 16, 2025, 10:00 AM UTC
CareConnect is experiencing issues communicating with MyCareNet MemberData
- investigating Dec 16, 2025, 10:40 AM UTC
MyCareNet has confirmed the issue, and a fix is foreseen during lunch time. CareConnect is also experiencing issues retrieving therapeutic links from RSW in the same timeframe.
- resolved Dec 16, 2025, 10:48 AM UTC
Status is back to normal
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