Resolved after 22 hours 31 minutes, affecting Cardstream Payment Gateway, on March 28, 2025.
Cardstream has monitored settlement processes overnight for EVO Payments and this incident is now resolved.
Affected components
Update timeline
- identified Mar 28, 2025, 10:16 AM UTC
Cardstream has identified an issue with Settlement files for transactions processed 26/03 and 27/03 for transactions processed using Evo Payments. Our engineers are working to resolve this and further updates will be provided.
- identified Mar 28, 2025, 11:33 AM UTC
Our engineers are recapturing requests for pending transactions. We will provide a further update when these have been completed.
- monitoring Mar 28, 2025, 03:49 PM UTC
Please be aware that we are continuing to monitor settlement processing.
- resolved Mar 29, 2025, 08:48 AM UTC
Cardstream has monitored settlement processes overnight for EVO Payments and this incident is now resolved.
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