Cardstream incident

Delay in Settlement – OBN Global Limited

Resolved after 2 days 4 hours, affecting OBN, on April 9, 2025.

resolved Apr 11, 2025, 03:13 PM UTC

OBN Global Limited can confirm transactions authorised on 8th April have been received and processed. OBN Global apologises for the delay to settlement.

Started
Apr 09, 2025, 10:44 AM UTC
Resolved
Apr 11, 2025, 03:13 PM UTC
Duration
2d 4h
Detected by Pingoru
Apr 09, 2025, 10:44 AM UTC

Affected components

OBN

Update timeline

  1. monitoring Apr 09, 2025, 10:44 AM UTC

    OBN Global Limited has been notified by an underlying supplier that they were unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on one-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. OBN Global apologises for this delay.

  2. monitoring Apr 10, 2025, 09:08 AM UTC

    OBN Global Limited has been notified by the underlying supplier that they were still unable to send settlement instructions for transactions authorised on 8th April. The result will be a knock-on two-day delay in settlement for OBN Global merchants for transactions that were authorised on the day above. Settlement for transactions authorised on 9th April and after are unaffected. OBN Global apologises for this delay.

  3. monitoring Apr 10, 2025, 04:27 PM UTC

    OBN Global Limited has been notified by the underlying supplier that the settlement instructions for transactions authorised on 8th April have now been sent. OBN Global apologises for the delay to settlement.

  4. resolved Apr 11, 2025, 03:13 PM UTC

    OBN Global Limited can confirm transactions authorised on 8th April have been received and processed. OBN Global apologises for the delay to settlement.

Your product runs on more than Cardstream

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →