Cardstream incident

Acquirer Timeout Errors - EVO Payments

Resolved after 1 day 1 hour, affecting Cardstream Payment Gateway, on July 8, 2025.

resolved Jul 09, 2025, 04:31 PM UTC

EVO Payments has confirmed that this issue is now resolved. Cardstream has seen authorisations return to normal levels.

Started
Jul 08, 2025, 03:18 PM UTC
Resolved
Jul 09, 2025, 04:31 PM UTC
Duration
1d 1h
Detected by Pingoru
Jul 08, 2025, 03:18 PM UTC

Affected components

Cardstream Payment Gateway

Update timeline

  1. investigating Jul 08, 2025, 03:18 PM UTC

    From 06/07/25, Cardstream has seen an increase in Acquirer timeout errors for EVO Payments transactions. We are in communication with EVO Payments, who are investigating.

  2. resolved Jul 09, 2025, 04:31 PM UTC

    EVO Payments has confirmed that this issue is now resolved. Cardstream has seen authorisations return to normal levels.

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