Card Network Directory Server Latency

Update timeline

1. identified Nov 12, 2024, 08:47 AM UTC

   Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard Directory Server. Estimated Start Date/Time: 11.12.24 @ 08:21:53 UTC Recovered at: 11.12.24 @ 08:23:08 UTC Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

2. resolved Nov 12, 2024, 09:11 AM UTC

   The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 11.12.24 @ 08:21:53 UTC Reported End Time: 11.12.24 @ 08:23:08 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.