Cardinal Service Connectivity Degradation

Update timeline

1. investigating Sep 15, 2026, 06:14 PM UTC

   Cardinal monitoring has detected connectivity issues affecting Cardinal production services. Teams are actively investigating the issue and working to identify the underlying cause while assessing potential impact Reported Start Time: 15 September 2026 17:43 GMT Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

2. monitoring Sep 15, 2026, 06:52 PM UTC

   Cardinal has identified connectivity issues and implemented corrective actions while observing service recovery across affected environments. Teams are currently monitoring the environment and validating stability to ensure services continue to operate as expected. Reported Start Time: 15 September 2026 17:43 GMT Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment Next Update: As significant information becomes available. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

3. resolved Sep 15, 2026, 07:30 PM UTC

   This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 15 September 2026 17:34 GMT Reported End Time: 15 September 2026 18:17 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.