CaptivateIQ incident

Data not showing in Workboooks

Resolved after 1 hour 27 minutes, affecting Workbooks & Commission Plans and CaptivateIQ Planning, on May 14, 2025.

resolved May 14, 2025, 10:31 PM UTC

The fix for data not showing up in certain workbooks has been implemented and we see that the issue has been resolved.

Started
May 14, 2025, 09:04 PM UTC
Resolved
May 14, 2025, 10:31 PM UTC
Duration
1h 27m
Detected by Pingoru
May 14, 2025, 09:04 PM UTC

Affected components

Workbooks & Commission PlansCaptivateIQ Planning

Update timeline

  1. investigating May 14, 2025, 09:04 PM UTC

    We are investigating reports of data not showing up in certain workbooks. Our team is looking into this and will report back in 30 minutes.

  2. identified May 14, 2025, 09:36 PM UTC

    The issue has been identified and we are implementing a fix

  3. resolved May 14, 2025, 10:31 PM UTC

    The fix for data not showing up in certain workbooks has been implemented and we see that the issue has been resolved.

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