CaptivateIQ incident

Statements cannot be downloaded

Resolved after 32 minutes, affecting Payouts, on May 19, 2025.

resolved May 19, 2025, 02:54 PM UTC

The fix for downloading Statements has been implemented, and we see that the issue has been resolved.

Started
May 19, 2025, 02:21 PM UTC
Resolved
May 19, 2025, 02:54 PM UTC
Duration
32m
Detected by Pingoru
May 19, 2025, 02:21 PM UTC

Affected components

Payouts

Update timeline

  1. investigating May 19, 2025, 02:21 PM UTC

    We are investigating the issue with Statement Downloads. Our team is looking into this and will report back in 30 minutes.

  2. investigating May 19, 2025, 02:27 PM UTC

    As a temporary workaround, statements can still be downloaded using the Bulk Download option.

  3. resolved May 19, 2025, 02:54 PM UTC

    The fix for downloading Statements has been implemented, and we see that the issue has been resolved.

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