Resolved after 2 hours 24 minutes, affecting Workbooks & Commission Plans and Data & Connections and 1 more, on September 11, 2025.
A recent change affecting slow processing times has been fixed. CaptivateIQ systems have recovered to normal processing times and we will continue to monitor.
Affected components
Workbooks & Commission PlansData & ConnectionsPayoutsReportingPlan ManagementInquiriesWorkflow BuilderPeople & Hierarchies ManagementJobs User InterfaceAudit Logs
Update timeline
- investigating Sep 11, 2025, 04:20 PM UTC
We are currently investigating this issue.
- identified Sep 11, 2025, 06:31 PM UTC
A recent change affecting slow processing times has been fixed. CaptivateIQ systems have recovered to normal processing times and we will continue to monitor.
- resolved Sep 11, 2025, 10:34 PM UTC
The incident has been resolved and loading times have returned to normal.
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