Instructure incident

Some users receiving errors when accessing Canvas

Resolved after 6 hours 9 minutes, affecting Canvas LMS and us-east-1, on August 13, 2026.

monitoring Aug 13, 2026, 07:31 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 13, 2026, 06:28 PM UTC
Resolved
Aug 14, 2026, 12:38 AM UTC
Duration
6h 9m
Detected by Pingoru
Aug 13, 2026, 06:28 PM UTC

Affected components

Canvas LMSus-east-1

Update timeline

  1. investigating Aug 13, 2026, 06:28 PM UTC

    We are currently investigating this issue.

  2. identified Aug 13, 2026, 06:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2026, 12:38 AM UTC

    This incident has been resolved.

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