Instructure incident
Roll Call database misconfiguration for some users
Minor Vendor's status page →
Resolved after 6 hours 46 minutes, affecting Canvas LMS and us-east-1, on July 14, 2026.
We are continuing to work on a fix for this issue.
Affected components
Canvas LMSus-east-1
Update timeline
- investigating Jul 14, 2026, 03:28 PM UTC
We are currently investigating this issue.
- identified Jul 14, 2026, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 14, 2026, 03:36 PM UTC
Users will see a notification that Roll Call is down for maintenance when attempting to access
- identified Jul 14, 2026, 06:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 14, 2026, 08:24 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 14, 2026, 09:58 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 14, 2026, 10:14 PM UTC
This incident has been resolved.
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