Instructure incident
Some Users May Encounter Sporadic Errors When Logging into Canvas.
Resolved after 1 hour 43 minutes, affecting Canvas LMS, on April 21, 2026.
This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.
Affected components
Update timeline
- investigating Apr 21, 2026, 11:42 PM UTC
We are currently investigating this issue, and seeing increased reports from users accessing via Respondus.
- investigating Apr 22, 2026, 01:04 AM UTC
If you see these errors in a regular browser, clearing cache and cookies may resolve them.
- investigating Apr 22, 2026, 01:05 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 22, 2026, 01:22 AM UTC
A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior.
- resolved Apr 22, 2026, 01:26 AM UTC
This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.
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