Instructure incident

Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2

Resolved after 5 hours 48 minutes, affecting eu-west-1 and Canvas Data 2, on December 16, 2025.

Started
Dec 16, 2025, 10:00 AM UTC
Resolved
Dec 16, 2025, 03:48 PM UTC
Duration
5h 48m
Detected by Pingoru
Dec 16, 2025, 10:00 AM UTC

Affected components

eu-west-1Canvas Data 2

Update timeline

No vendor updates were posted for this incident, only the open and resolve events were observed.

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