Instructure incident

Some users may be encountering 504 errors when accessing Canvas.

Resolved after 35 minutes, affecting Canvas LMS, on January 12, 2026.

monitoring Jan 12, 2026, 03:23 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 12, 2026, 02:58 PM UTC
Resolved
Jan 12, 2026, 03:33 PM UTC
Duration
35m
Detected by Pingoru
Jan 12, 2026, 02:58 PM UTC

Affected components

Canvas LMS

Update timeline

  1. investigating Jan 12, 2026, 02:58 PM UTC

    We are currently investigating this issue.

  2. identified Jan 12, 2026, 03:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 03:33 PM UTC

    This incident has been resolved.

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