Instructure incident

Large drop of successful logins

Resolved after 11 minutes, affecting us-east-1 and us-west-2, on January 12, 2026.

monitoring Jan 12, 2026, 08:36 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 12, 2026, 08:33 PM UTC
Resolved
Jan 12, 2026, 08:45 PM UTC
Duration
11m
Detected by Pingoru
Jan 12, 2026, 08:33 PM UTC

Affected components

us-east-1us-west-2

Update timeline

  1. investigating Jan 12, 2026, 08:33 PM UTC

    Some users may encounter errors when attempting to log into Canvas.

  2. identified Jan 12, 2026, 08:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 12, 2026, 08:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 12, 2026, 08:45 PM UTC

    This incident has been resolved.

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