Instructure incident

Some users may encounter errors when previewing or downloading files in Canvas

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Resolved on February 2, 2026.

resolved Feb 02, 2026, 01:41 PM UTC

Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).

Started
Feb 02, 2026, 01:00 PM UTC
Resolved
Feb 02, 2026, 01:00 PM UTC
Duration
–
Detected by Pingoru
Feb 02, 2026, 01:00 PM UTC

Update timeline

  1. resolved Feb 02, 2026, 01:41 PM UTC

    Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).

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