Instructure incident
Learnosity outage impacting assessment delivery to students
Resolved after 1 hour 24 minutes, affecting Mastery Connect and Online Testing, on February 4, 2026.
"As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required."
Affected components
Update timeline
- investigating Feb 04, 2026, 06:49 PM UTC
From Learnosity: "As of 18:30 UTC, we are currently experiencing an issue affecting assessment delivery in VA (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible." Impacting MC student, MC masterygrade, and MC performance grader.
- investigating Feb 04, 2026, 06:54 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2026, 06:57 PM UTC
"As of 18:52 UTC, the Learnosity System Engineering team has put a fix in place. We will continue to monitor for some time to ensure a stable recovery, but all services are operational again. Learnosity Support and Systems Engineering teams will continue to actively monitor the issue, and will follow on with an update and resolution as soon as possible."
- resolved Feb 04, 2026, 08:13 PM UTC
"As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required."
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