Instructure incident
DocViewer failing to render new files for some users
Minor Vendor's status page →
Resolved after 2 hours 28 minutes, affecting Canvas LMS and us-east-1 and 1 more, on February 11, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Canvas LMSus-east-1us-west-2
Update timeline
- investigating Feb 11, 2026, 11:11 PM UTC
We are currently investigating this issue.
- identified Feb 11, 2026, 11:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 12, 2026, 01:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2026, 01:40 AM UTC
This incident has been resolved.
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