Instructure incident
Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.
Resolved after 1 day 3 hours, affecting Canvas Credentials, on April 6, 2026.
Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.
Affected components
Update timeline
- investigating Apr 06, 2026, 03:47 PM UTC
We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.
- identified Apr 06, 2026, 05:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 06, 2026, 05:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 06, 2026, 05:49 PM UTC
Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.
- resolved Apr 07, 2026, 06:54 PM UTC
This incident has been resolved.
Your product runs on more than Instructure
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services