Instructure incident
We are currently investigating reports of intermittent failures within the DocViewer conversion engine
Minor Vendor's status page →
Resolved after 46 minutes, affecting Canvas LMS and eu-central-1 and 1 more, on May 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Canvas LMSeu-central-1eu-west-1ap-southeast-1
Update timeline
- investigating May 04, 2026, 10:54 PM UTC
We are currently investigating this issue.
- monitoring May 04, 2026, 11:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 04, 2026, 11:41 PM UTC
This incident has been resolved.
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