Canva had 40 outages in the last 2 years totaling 103h 10m of downtime — averaging 1.6 incidents per month.
There were 40 Canva outages since October 7, 2025 totaling 103h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users are having issues creating designs from templates on the home page.
Fix has landed and issue is now resolved.
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.
We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues signing up or logging into Canva via Microsoft Oauth. If available, an alternate login may work around the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue and hope to have a fix in place soon.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Some users may experience issues with formulas in Sheets that are downloaded in PNG/JPG/PDF formats. Downloads in CSV format are not affected. Our teams are working to resolve the issue.
This incident is now resolved. Thank you for your patience and understanding.
Users may experience errors uploading media to their Canva design
We are continuing to investigate this issue.
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
We have identified the issue. Some customers may encounter a "Page Not Found" error when using Canva. Our team is actively investigating and working on a resolution.
This incident is now resolved. Thank you for your patience and understanding.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
The issue has been identified and our engineers are working to implement a fix.
This incident has been resolved.
Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.
This incident is now resolved. Thank you for your patience and understanding.
Users may experience intermittent issues when using Canva. Our engineers have identified the issue and are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
The issue has been identified and our engineers are working to implement a fix.
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience intermittent issues uploading new images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.
We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.
This incident has been resolved.
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.
This incident has been resolved.
Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.
Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.
Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service.
A fix has been implemented and we are currently monitoring for any further issues.
This incident has been resolved.
Users should be able to access Canva, we are monitoring the fix.
A fix has been implemented and we are monitoring the results.
This has been resolved.
Users are having issues accessing designs. Our engineers are urgently investigating the issue.
The incident is now mitigated. We will continue to monitor and resolve after confirming accessing designs are stable.
This incident is resolved. Thank you for patience and understanding.
Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.
This incident is now resolved. Thank you for your patience and understanding.
Users may be unable to access the AI Voice feature for video creation. We are aware of the issue and are investigating a fix.
This incident is now resolved. Thank you for your patience and understanding.
Some users may have issues with: - Generating AI images in Magic Media - Generating AI images in the Elements tab - Generating images with Dreamlab - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.
This incident is now resolved. Thank you for your patience and understanding.
Users may have issues loading Canva. Opening designs may yield a 503 error. We are currently investigating the issue and will keep you updated.
We’ve applied a fix for this issue and are currently monitoring to make sure everything is working as expected. We’ll continue to keep a close eye on things and share any updates if needed.
This incident is now resolved. Thank you for your patience and understanding.
Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.
Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.
This incident is now mitigated. Thank you for your patience and understanding.